Shipping Policy
1. Order Processing Time
All products are made on a pre-order basis.
- Standard processing time is 3–4 business days after payment is received.
- For custom-made products (e.g., personalized dials or full watch builds), production takes approximately 5 business days before shipping.
Once shipped, you will receive a shipping confirmation email including your tracking number.
2. Shipping Methods & Delivery Times
We ship using reliable carriers such as DHL, UPS, CTT, Correos, YunExpress and others, depending on your region.
| Region | Estimated Delivery Time |
|---|---|
| Germany | 8–10 business days |
| Austria | 10–12 business days |
| Switzerland & Liechtenstein | 10–12 business days |
| Other European countries | 10–12 business days |
Note: During peak seasons or customs inspections, slight delays may occur.
3. Shipping Costs
Shipping costs are automatically calculated at checkout based on your location and package weight.
For selected products or promotions, we offer free shipping.
4. Customs & Import Taxes
In many regions, delivery is duty-free or subject to low import fees. However, buyers are responsible for any applicable import duties, VAT, or customs fees.
We are not liable for delays caused by customs inspections, but we always strive for smooth handling and accurate documentation.
5. Tracking Your Order
Once your package has shipped, you’ll receive an email containing your tracking number.
You can track your shipment via our Tracking Page or directly on the carrier’s website.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date at:
We will assist you promptly with filing a claim or sending a replacement product.
7. Incorrect Address Disclaimer
Please ensure your shipping address is complete and accurate before completing your purchase.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.